First of all, I want to give my heartfelt thanks to all those wonderful genealogy and family history researchers out there who unselfishly answer genealogy related questions at in-person events and in the online world. Especially in the online world, quite often there is no thanks or acknowledgement of your time and effort to provide good answers. I see you and thank you for all you do in our community!
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| "records" by Anna (https://www.flickr.com/photos/art_es_anna/1314358266). CC BY 2.0. |
Yet, there are several problems I keep seeing crop up in the answers being provided, especially in the online communities, that are sort of pet peeves of mine.
"Just use <insert site here>"
The first issue I have is when I see folks state, "Just use <insert site here>.", and that is it. The site might be FamilySearch, Ancestry, MyHeritage, The Genealogist, Library and Archives Canada, Héritage, or a countless number of other genealogy or potentially genealogy related websites. It's right up there with "Just Google it!" as a bad answer to give. Many times, the person asking the question just doesn't even know where to start to find the answer and are feeling confused or overwhelmed.
In my eyes, giving an answer like that is similar to saying "Just go to the library, the answer is in a book there." As we all know, there are thousands of books in a library and the answer being sought may only be in one of those books in a part of the library that the person has never glanced at. So which book has the information being sought?
In the world of libraries and books, we would probably say, "You need to check out <title of a book> by <author>, I think it might have the information you are seeking." Of course, they still have to find the book but that is what the card catalogue is for. They might even walk up to the library reference desk to ask for help in finding the book on the shelf.
The same goes for many of the genealogy related websites. There may be hundreds or thousands of collections found on the one site. So, we need to provide a bit more guidance to point the person to the right collection or collections that could provide them with the document they are seeking.
Of course, to do that, we have to spend a bit more time crafting our answer. We might have to visit the website we are suggesting they use to get the title of the collection and possibly even the link to the search page for that specific collection. Maybe we might want to do a test search ourselves to make sure that the answer might be found in the collection. Yes, this will take more than the one minute spent giving that quick answer. Yet it will help out that poor soul who has been brave enough to reach out to ask for assistance considerably more than "Just use <insert site here>."
Does the Site Have the Answer?
Another issue I come across is related to the first one. It is when those kind folks who provide an answer haven't actually checked to see if the site they are recommending actually has the information. It could be as simple as the person willing to help out not understanding the question being asked. I know I've fallen into that trap a few times myself. Other times, the person responding to the question is parroting something they have heard or read without actually understanding the material. Unfortunately, I've come across that a few times when it comes to locating and using records and documents related to Ontario land transactions.
Honestly, this sort of answer can be really frustrating to the person posing the question. They might spend hours trying to find something on a site that doesn't have the answer. That sort of frustration can discourage them from asking their next question. They might even give up looking for their family's roots altogether.
Providing Images Without Sources Stated
Another issue I see, again especially in the online community, is along the lines of "Give a person a fish and you feed them for a day. Teach them how to fish and you feed them for a lifetime."
I will often see someone posting the images of the documents or records they have found that may answer the question being posed. It is wonderful that they were able to locate the record being sought, but, in almost all the cases, they don't state the site where the image was sourced. I'm not talking about writing an Evidence Explained level of source citation though.
My request to all those genealogy helpers out there who do that, is please include the name of the website and the collection where it was found. If it was a bit tricky to find the record or document, consider including the keywords that were used to find the image. Not only will you be helping out the person who asked the question, but others reading your answer might discover a new site or collection whey didn't even know about that could help them in their own research.
Not Reading/Understanding the Question
The final problem I want to bring up, at least when it comes to those willing to help out, is not actually reading or understanding the question being asked and then doing all three of the above pet peeves of mine.
Yes, I have failed at this a few times. In one recent case on Facebook, I wrote up a "good answer", posted it, and then, just because I wanted to make sure I covered what was being asked, I re-read the question. It turned out I provided an answer that applied to locating records of those who served Canada in the Second World War and not the First World War. Too bad the person asking for help clearly stated "WWI" in their question. I had seen the other answers and they all said "WWII" or "Second World War". Everyone was answering the question wrong — including me. I quickly deleted my answer — yes, you are allowed to delete your replies on Facebook — and wrote a response that answered what they were actually posing in their question.
Also, if there is not enough information in the question for you to provide a reasonable answer, ask that person a follow up question or two. We do that all the time when we are speaking to someone in person. We should do it more often in the online world too.
For those who have read my answers to questions posed in the various Canadian genealogy related Facebook groups, or have written to me privately asking for assistance, you might have noticed that my answers can be a bit long-winded at times. That is because I try to point folks to the collection(s) on the site(s) I might be referring to and I also try to explain the process I used to find the answer. I really am wanting to "Teach them how to fish and you feed them for a lifetime." from a genealogical research point of view.
Does it take more time?
Heck, yeah!
Most of the time it takes me at least 10 to 15 minutes to write what I consider a "good answer". Of course, an Ontario land records related question often takes much longer to answer since they can be a bit tricky at times.
Yet, at the same time, I will often learn something new or possibly clarify something I thought I had understood.
So please strive to be a better genealogy helper when answering questions. I know you can!



![Pelham Township, book F, Instrument 2418, Quit Claim, p. 108-109 [stamped]; imaged, “Land records of Welland County, 1796-1922,” FamilySearch (https://www.familysearch.org: accessed 11 Jun 2026), image group number (IGN) 8636751 > image 417 of 675.](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuAt6OPJiTRKxV1538gf6-myDcgp4nYAGrX-dyf-qnHyE9-XzxhAxrrTO6Tt2P50yC5Mru_T_k9m0eQ1GabZfwkSlCWw7IhTiSfcutzmpH3BHgmcOw4O247u1j4tNCFs7gBCnDrUb7t9bua4h1B_ew1mbSukTVc6sn-V_0IVPTY2f-KewZmgqGusnSLZk/w400-h314/Blog%20-%20DGS%208636751,%20image%20417%20of%20675%20-%20Land%20records%20of%20Welland%20County,%201796-1922%20-%20Pelham%20Township,%20Volume%20F,%20p%20108-109%20-%20Quit%20Claim.jpg)
![Pelham Township, book A, Abstract register for Lot No. 12 in 10th Concession for the Township of Pelham [extract], p. 203 [stamped]; imaged, “Abstract index books, 1796-1958,” FamilySearch (https://www.familysearch.org: accessed 11 Jun 2026), image group number (IGN) 8636746 > image 114 of 284.](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEik3b7lGBT4ex9vcA6Mzv11VHkK7Ny3c2M0U_gFtnoy4AH5ZWNknmB4g12d77y5qNR9sqbFAr13AJNVQcdhKtLrtEr72fwATYoRuebz-sTZmYlYjGyJFzAo2AmzJk8-F2HdYPxWKfJ1ys3XAykxwDPvLCROjU1ulttmFhL1ZhvI_GkT8xzHE8ptxCn7kU4/w400-h229/DGS%208636746,%20image%20114%20-%20Abstract,%20Pelham%20Book%20A,%20p%20203%20-%20Foley%20-%20zoomed.jpg)

!["Died: Foley," The Ingersoll Chronicle [Ingersoll, Ontario], 1 Dec 1865, page 3, column 2; imaged, Newspapers.com (https://www.newspapers.com : accessed 22 Aug 2025).](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjmKdTxDUSxVxAL0GxG4jr1ot8azF2ZOH93RkmzHugbu87GydU04YO1fUcLgnL5w9wlvRdxPr3SYn0AKue6BFhSDT3LyZgmSmtBysylg3CRExbg8fMrg61t_OxiAdu5843rOHkejoImFopR-bRh9JbjXFT0tLMVzoAvVEU59pOqXgx6D0gFQILOJeSITg8/w400-h133/Died%20James%20and%20Jane%20Foley%20-%20The%20Ingersoll%20Chronicle%20(Ingersoll,%20Ontario),%201%20Dec%201865,%20p%203,%20col%203%20(Newspapers.com).jpg)
![Census of 1861, Canada West, Welland County, Pelham Township, population schedule, page 31 [stamped]; imaged in "Census of 1861 (Canada East, Canada West, Prince Edward Island, New Brunswick and Nova Scotia)," Library and Archives Canada (https://central.bac-lac.gc.ca/.redirect?app=census&id=45180961&lang=eng&ecopy=4108422_00504 : accessed 11 Jun 2026).](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCbGBCaIQoJUQ90DiEhqqOPm2FdXJqyAGV-xHpYYbKOF7TnZhvkMRAgZe8aKBuA3o75UJWReQOLurXLiTN4i6Sps11w7IqikFP64MC8CdDvoVCozxAncn5OFaiFyhvoxPw149U-L_Um-X8JB0Uc68FNzDS_koEDWOAtqduSug9-l-9nL8LSP2EP2QFmXc/w400-h328/1861%20Census%20of%20Canada%20West,%20Welland%20County,%20Township%20of%20Pelham,%20p%2031%20-%20James%20Foley%20household.jpg)
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![St. Vincent de Paul [Niagara-on-the-Lake], Baptisms, marriages, burials 1827-1849, Register of Baptisms, Marriages and Interments in 1834, M. 1, marriage for James Foley and Margaret McKenny; imaged, “Parish registers, 1827-1910,” FamilySearch (https://www.familysearch.org: accessed 11 Jun 2026), image group number (IGN) 5107199 > image 41 of 351.](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuPepJpV3Fj9kCw2q4B30fknNk2ClX5ovPn3opkXMEAdhfQqsU2bGGEtMBu8Srza536wmRchZGJKmhR7diY14qxuLvC3bzPB9wRxIa_78i_9kG54Fw_OWqTFfCKNM2qjTpSnnsjurRP8m098J8JM9tQsQ7_2sbd5Oq2j1jB7GTIUGCLvmqNfT-bNfylL0/w400-h313/DGS%205107199,%20image%2041%20of%20351%20-%20St.%20Vincent%20de%20Paul%20(Niagara-on-the-Lake)%20-%20Register%201827-1846%20-%20marriage%20of%20James%20Foley%20to%20Margaret%20McKenny.jpg)











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![Entry from the Illustrated atlas of the Dominion of Canada [Victoria County edition] (Toronto : Belden & Co., 1881), Biographical Directory of Victoria County Subscribers, p 3 [image 179 of 180], Ops Township for Alexander McKinnon](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcQ2XlfuW-rLRv-E6VLLUorZAx6EoGhgWPJJA2O1qV9osuwDkC04apfEu9IWtQ9koken20EtbyY-HHfaXHZPdDKveWcpGRCRVL4mn72qo_QQEZBBdGD8zzpjIMKb90TAeeiiQdwfEfr_xQY4UJrWMXD9UEW43iWJV2_1rvVnF2XI-PnkYSQf6dSrpNB6s/w400-h68/Illustrated%20atlas%20of%20the%20Dominion%20of%20Canada,%201881%20-%20Victoria%20County%20-%20Biographical%20Directory,%20p%203%20-%20Alexander%20McKinnon.jpg)
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